White City Place in West London launches Parkable to reduce parking admin and improve tenant experiences

White City Place, formerly BBC Media Village, is a collection of six buildings occupying a 17-acre site at Wood Lane in West London. The business park is home to over 25 tenants, and has around 400 parking spots for tenant staff.

Parking was a huge administrative burden

Although parking was assigned to specific tenants and individuals, people often parked in the wrong place. This created a significant administrative burden for the facilities and security team, as each incorrectly parked vehicle took over an hour to resolve, and the issue happened two or three times a day. There was no record of which vehicle belonged to which tenant employee, so each incident required identifying the vehicle owner, tracking them down, and requesting them to move their car.

As well as being frustrating and time-consuming for the facilities team, it created a poor experience for tenants when they arrived at work to find that someone else had parked in their assigned spot. While these tenants could be reassigned to a different spot for the day, White City Place predicted that soon all of their parking spots would be leased, leaving nowhere for tenants to go when their own park was taken.

The facilities team decided it was the right time to implement a new parking solution that would solve their administrative challenges while also providing an amenity to tenants.

“We had a really manual system for managing the parking and tracking the vehicles, which was a waste of time and resources. To be honest, it was a mess. I wanted a system to automate that administrative work, which I’ve found with Parkable.”

- Timothy Scanlon, Engineering Manager, White City Place

Parkable's solution: Automated problem resolution

Parkable provides the features that White City Place’s facilities team required: a way to automate problem resolution and easily see which vehicles belonged to which tenant.

With Parkable’s automatic problem resolution feature, anyone who arrives at the car park to find that their spot has been taken can use the app to report the issue directly to the facilities team. This also sends out an automated message to the incorrectly parked vehicle owner, requesting them to move their car - saving the security team hours of frustrating work each day, and providing a much faster result for the tenant whose park has been taken.

Reduced administrative burden and great tenant experience

This saves the White City Place facilities team hours on administration each day, significantly reducing the level of complaints that need to be dealt with and freeing them up for more important tasks.

Tenants also use the Parkable app to book parking in advance, and those with an allocated parking spot can share it with colleagues when they’re out of the office.

“Not only does Parkable’s technology solve our requirements, but I’m also very happy with the level of service we have had from Parkable - the team and onboarding process have been fantastic.”