Parkable (hereinafter referred to as "Parkable", "we", "us" or "our") operates a platform and community marketplace that helps people create, list, host, discover, book and use carparks around the world, whether through our website or our mobile applications (“Platform”). Parkable refers to Parkable Limited (a business based in New Zealand and operating globally).
a. Information that you give us
We receive, store and process information that you make available to us when accessing or using our Platform, such as your name, email, telephone number, home address, demographic information (such as postal code, age), photos, or payment information (such as account or credit card number). The types of Personal Information we collect may vary depending on your use of the features of the Platform. We collect this information from you so that you are able to use our services and products via the Platform. If you do not provide us with all information requested, we may not be able to provide you with the services and products you have requested.
So that you can use our services and products, we collect information directly from you when you:
We do not track personal data on the Parkable for Business platform. Instead, we only use anonymised and aggregated data (usage patterns) for the purpose of improving the product.
b. Information we collect from your use of the Platform
We also collect information from you indirectly when you use our Platform so that we can provide effective services and products. We collect information from you indirectly as follows:
Parkable uses "cookies" in conjunction with the Platform to obtain information. A cookie is a small data file that is transferred to your device (e.g., your phone or your computer) for record-keeping purposes. For example, a cookie could allow the Platform to recognize your browser, while another could store your preferences and other information.
You can choose to accept or reject cookies by submitting our cookie consent banner when you first visit any of our domains (e.g. Parkable.com), or by visiting our cookie declaration page and clicking "Change your consent", or "Withdraw your consent". For more information, please refer to the "Disabling Cookies" section below.
Please note that some parts of the Platform may not work as intended or may not work at all without cookies.
Parkable cookies and third party cookies
We may also allow our business partners to place cookies on your device. For example, we use Google Analytics for web analytics, and so Google may also set cookies on your device. As further explained below, third parties may also place cookies on your device for advertising purposes.
There are two types of cookies used on the Platform, namely “persistent cookies” and “session cookies”.
Session cookies will normally expire when you close your browser, while persistent cookies will remain on your device after you close your browser, and can be used again the next time you access the Platform.
Web beacons and tracking technologies
The Platform may also use other technologies with similar functionality to cookies, such as web beacons and tracking URLs to obtain Log Data about users. We may also use web beacons and tracking URLs in our messages to you to determine whether you have opened a certain message or accessed a certain link.
You can choose to accept or reject cookies by submitting our cookie consent banner when you first visit any of our domains (e.g. Parkable.com), or by visiting our cookie declaration page and clicking "Change your consent", or "Withdraw your consent". You can change your cookie consent settings at any time using this method. Please note that these settings will apply to every Parkable website that you visit.
Your cookie consent expires every 12 months, and you will be asked to re-submit your consent after this date when you return to any of Parkable's website domains.
PLEASE NOTE: You can opt out of every cookie category except 'Necessary Cookies' as Parkable's websites require these settings in order to function.
We use and process your Personal Information for the following general purposes:
a. Your Personal Information may be disclosed to other users of the Platform and the general public as follows:
b. Your Personal Information may be disclosed to third parties, as follows:
Parkable will not sell your Personal Information to service partners or third party organisations.
Parkable is not liable for any information posted in interactive areas. Parkable provides interactive areas such as reviews and discussion forums to enhance the user experience and build a healthy community around our website's products and services. You acknowledge that should you participate in such interactive areas, the information you voluntarily post about yourself and third parties in such areas might be accessed, collected and used by third parties outside of Parkable. WE RECOMMEND THAT YOU DO NOT POST ANY PERSONALLY IDENTIFIABLE INFORMATION SUCH AS YOUR EMAIL ADDRESS IN OUR PUBLIC AREAS. You may not post any defamatory, obscene, slanderous, or otherwise illegal material, or any material which infringes any third-party copyrights or other intellectual property rights on any interactive areas. Violators may have their accounts terminated and legal action may be taken against them. Although we employ advanced security technology, it cannot guarantee complete security in personal websites or password-protected areas, and Parkable will not be held liable for any user's or other visitor's disclosure of personal information on Parkable or any other website or Platform operated by us.
The Platform may provide a referral service that allows you to invite your friends and contacts to use the Platform. The Platform may allow your friends and contacts to write a reference for you, to be published on the Platform.
We may integrate the Platform with third party sites such as Facebook, so that you can send invitation messages or requests for references via the third party site itself. These messages will be sent by the third party site, and Parkable does not collect or retain the contact information that is used to send them.
You may also send invitation/request emails via the Platform itself, in which case we will ask you for the email addresses to send these emails to. You can type in the email addresses manually, or you can request Parkable to import the contacts in your email account address book(s). In both cases, we will use the information sent to us for the sole purpose of sending your friends and contacts a one-time email, inviting him or her to visit the Platform or to write a reference for you. With respect to referrals, we will also store the email addresses of your invitees to track if your friend joins Parkable in response to your referral.
If you request us to import your contacts, we will collect, but not store, the username and password for the email account you wish to import your contacts from. We will use this information only for the purpose of importing your contacts.
If you are allowed to join Parkable’s referral Program and you sign up for it, you will have to provide us with certain Personal Information to enable us to provide the Referral Program to you.
You may review, update, correct or delete the Personal Information in your Parkable account by logging in to your account. If you would like to cancel your Parkable account entirely, you can do so by logging in to your account. Any reviews, forum postings and similar materials posted by you may continue to be publicly available on the Platform in association with your first name, even after your Parkable account is cancelled. Even after deleting your account, we may retain your Personal Information as necessary for our legitimate business interests, such as prevention of money laundering, fraud detection and prevention. We may also retain and use your personal information to the extent necessary to comply with our legal obligations, for example, tax, legal reporting and auditing obligations.
We will use best endeavours to protect your Personal Information. We have implemented reasonable administrative, technical, and physical security measures to protect your Personal Information against the unauthorized access, destruction or alteration of your information. However, no method of transmission over the Internet, and no method of storing electronic information, can be 100% secure. So, we cannot guarantee the absolute security of your transmissions to us and of your Personal Information that we store.
You may request in writing copies of your Personal Information held by us. We will provide you with a copy of the Personal Information held by us as soon as practicable and in any event not more than 40 days after the request in writing. There may be a charge to access your personal data (which will not exceed $20). We may also request proof of identification to verify your access request. All requests should be addressed to our Privacy Officer, Parkable Limited, 14 McDonald Street, Morningside, Auckland, New Zealand, email us at firstname.lastname@example.org.
We endeavor to keep your information accurate, complete and up to date. If your Personal Information that we hold is inaccurate, please let us know and we will make the necessary amendments, delete or block the relevant information and notify you within 40 days of your request that the relevant action has been taken.
You may also ask us to delete your personal information that we have collected directly from you. . All requests should be addressed to our Privacy Officer, Parkable Limited, 14 McDonald Street, Morningside, Auckland, New Zealand or email us at email@example.com. There is no charge for making such a request.
We may change how we collect and then use Personal Information at any time and without prior notice, at our sole discretion.
We only hold your Personal Information for as long as necessary to achieve the purpose we collected it for, and in all cases for such periods as we are required to in order to comply with any relevant legislation or regulations.