Privacy Policy

Taking parking and privacy seriously

Parkable (hereinafter referred to as "Parkable", "we", "us" or "our") operates a platform and community marketplace that helps people create, list, host, discover, book and use carparks around the world, whether through our website or our mobile applications (“Platform”). Parkable refers to Parkable Limited (a business based in New Zealand and operating globally).

This Privacy Policy is intended to inform you about how we treat personal information that we collect and process about you while you access and use our Platform (Personal Information). If you do not agree to any part of this Privacy Policy, then we cannot provide the Platform to you, and you should stop accessing the Platform and deactivate your Parkable account. You can find out more about how to deactivate your Parkable account at http://www.Parkable.co.nz/help.

Where the definition of a term does not appear in this Privacy Policy (such as “Listing”, “Content” etc.), it shall be given its definition as outlined in our Terms of Service

1. HOW DO WE COLLECT INFORMATION?

a. Information that you give us

We receive, store and process information that you make available to us when accessing or using our Platform, such as your name, email, telephone number, home address, demographic information (such as postal code, age), photos, or payment information (such as account or credit card number). The types of Personal Information we collect may vary depending on your use of the features of the Platform.  We collect this information from you so that you are able to use our services and products via the Platform.  If you do not provide us with all information requested, we may not be able to provide you with the services and products you have requested. 

So that you can use our services and products, we collect information directly from you when you:

  • fill in any form on the Platform, such as when you register or update the details of your user account;
  • access or use the Platform, such as to search for, or Host Carparks, make or accept bookings, pay for Carparks, enter your bank account number so you can be paid for hosting parking, book or pay for any associated services that may be available, post comments or reviews, or communicate with other users;
  • link your account on a third party site (e.g. Facebook) to your Parkable account, in which case we will obtain the Personal Information that you have provided to the third party site, to the extent allowed by your settings with the third party site and authorized by you; and
  • communicate with Parkable.

We do not track personal data on the Parkable for Business platform. Instead, we only use anonymised and aggregated data (usage patterns) for the purpose of improving the product.

b. Information we collect from your use of the Platform

We also collect information from you indirectly when you use our Platform so that we can provide effective services and products.  We collect information from you indirectly as follows:

  • Mobile Data - When you use our mobile applications we may receive, store and process different types of information about your location, including general information (e.g., IP address, post or zip code) and more specific information (e.g., GPS-based functionality on mobile devices used to access the Platform or specific features of the platform). If you access the Platform through a mobile device and you do not want your device to provide us with location-tracking information, you can disable the GPS or other location-tracking functions on your device, provided your device allows you to do this. See your device manufacturer’s instructions for further details.

  • Log Data - We may also receive, store and process Log Data, which is information that is automatically recorded by our servers whenever you access or use the Platform, regardless of whether you are registered with Parkable or logged in to your Parkable account, such as your IP Address, the date and time you access or use the Platform, the hardware and software you are using, referring and exit pages and URLs, the number of clicks, pages viewed and the order of those pages, and the amount of time spent on particular pages.

  • Cookies - Parkable uses cookies and other similar technologies on the Platform. We may also allow our business partners to use their cookies and other tracking technologies on the Platform. For more information about our use of these technologies, please refer to the “Cookies” section below.

  • Third Party Social Plugins - Our Platform may use social plugins which are provided and operated by third-party companies, such as Facebook’s Like Button.  As a result of this, you may send to the third-party company the information that you are viewing on a certain part of our Platform. If you are not logged into your account with the third-party company, then the third party may not know your identity. If you are logged into your account with the third-party company, then the third party may be able to link information about your visit to our Platform to your account with them. Similarly, your interactions with the social plugin may be recorded by the third party.  Please refer to the third party’s privacy policy to find out more about its data practices, such as what data is collected about you and how the third party uses such data.

2. COOKIES

Parkable uses "cookies" in conjunction with the Platform to obtain information. A cookie is a small data file that is transferred to your device (e.g., your phone or your computer) for record-keeping purposes. For example, a cookie could allow the Platform to recognize your browser, while another could store your preferences and other information.

You can choose to accept or reject cookies by submitting our cookie consent banner when you first visit any of our domains (e.g. Parkable.com), or by visiting our cookie declaration page and clicking "Change your consent", or "Withdraw your consent". For more information, please refer to the "Disabling Cookies" section below.

Please note that some parts of the Platform may not work as intended or may not work at all without cookies.

Parkable cookies and third party cookies

Parkable may place cookies on your device via the Platform. Accordingly, our Privacy Policy will apply to our treatment of the information we obtain via our cookies.

We may also allow our business partners to place cookies on your device. For example, we use Google Analytics for web analytics, and so Google may also set cookies on your device. As further explained below, third parties may also place cookies on your device for advertising purposes.

There are two types of cookies used on the Platform, namely “persistent cookies” and “session cookies”.

Session cookies will normally expire when you close your browser, while persistent cookies will remain on your device after you close your browser, and can be used again the next time you access the Platform.

Web beacons and tracking technologies

The Platform may also use other technologies with similar functionality to cookies, such as web beacons and tracking URLs to obtain Log Data about users. We may also use web beacons and tracking URLs in our messages to you to determine whether you have opened a certain message or accessed a certain link.

Uses for Parkable cookies

Parkable uses cookies for a number of purposes, such as the following:

  1. to enable, facilitate and streamline the functioning of the Platform and Parkable’s websites across different webpages and browser sessions.
  2. to simplify your access to and use of the Platform and Parkable’s websites and make it more seamless.
  3. to monitor and analyze the performance, operation and effectiveness of the Platform and Parkable’s websites, so that we can improve and optimize the experience.
  4. to show and personalize content (which may include advertisements) that is more relevant to you.

Disabling Cookies

You can choose to accept or reject cookies by submitting our cookie consent banner when you first visit any of our domains (e.g. Parkable.com), or by visiting our cookie declaration page and clicking "Change your consent", or "Withdraw your consent". You can change your cookie consent settings at any time using this method. Please note that these settings will apply to every Parkable website that you visit.

Your cookie consent expires every 12 months, and you will be asked to re-submit your consent after this date when you return to any of Parkable's website domains.

PLEASE NOTE: You can opt out of every cookie category except 'Necessary Cookies' as Parkable's websites require these settings in order to function.

3. HOW PARKABLE USES AND PROCESSES THE INFORMATION WE COLLECT FROM YOU

We use and process your Personal Information for the following general purposes:

  • to enable you to access and use the Platform;
  • to operate, protect, improve and optimize the Platform, Parkable’s business, and our users’ experience, such as to perform analytics, conduct research, and for advertising and marketing;
  • to help create and maintain a trusted and safer environment on the Platform, such as fraud detection and prevention, conducting investigations and risk assessments, verifying the address of your carpark listings, verifying any identifications provided by you, and conducting checks against databases such as public government databases;
  • to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
  • with your consent, to send you marketing and promotional messages and other information that may be of interest to you, including information sent on behalf of our business partners that we think you may find interesting. You will be able to unsubscribe or opt-out from receiving these communications by following instructions included in each of the relevant communications;
  • to administer rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by Parkable or our business partners;
  • to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties; and
  • to assist you if you have any problems with a Host, Park or Parker

4. WHEN PARKABLE DISCLOSES OR SHARES PERSONAL INFORMATION, AND TO WHOM

a. Your Personal Information may be disclosed to other users of the Platform and the general public as follows:

  • Parts of your public profile page that contain some Personal Information may be displayed in other parts of the Platform to other users for marketing purposes.

  • As a Host, your public listing page will always include some minimum information such as the city and neighborhood where the Carpark is located, photo’s and images provided by you (including images of property and public profile images), and your responsiveness and performance as a Platform user. Parts of your public listing page may be displayed in other parts of the Platform to other users for marketing purposes. The Platform may also display the Carpark’s geographic location on a map, such that a user can see the general area of the Carpark.

  • The Platform allows your public profile and public listing pages to be included in search engines, in which case your public profile and public listing pages will be indexed by search engines and may be published as search results. This option is enabled by default, and you may opt out of this feature by changing your settings on the Platform. If you change your settings or the information on your public profile or public listing pages, third-party search engines may not update their databases quickly or at all. We do not control the practices of third-party search engines, and they may use caches containing outdated information, including any information indexed by the search engine before you change your settings or the information on your public profile or public Listing pages.

  • As a Parker, when you submit a request to book a Carpark or start parking, some of your details will become visible to the Host. You agree to be contacted by the Host or Parkable by phone or via the platform when submitting your request and the Host (or Parkable) decides to do so. We will not share your phone number unless you have granted specific permission, on a case by case basis.

  • As a Host, when you receive a booking, or someone commences parking in your carpark, you agree to be contacted by the Parker or Parkable via the platform, and when the Parker or Parkable decides to do so.

  • When your request to book a Carpark is accepted by the Platform, or when you accept a parker’s request to book your Carpark, we will disclose some of your Personal Information to the Carpark Owner or Parker (such as vehicle registration details). However, your billing information will never be shared with another user.

  • When a parker uses your Carpark or when you use a Carpark, we will ask you to review the Parker or the Park. If you choose to provide a review, your review may be public on the Platform.

b. Your Personal Information may be disclosed to third parties, as follows:

  • You may link your account on a third party social networking site to your Parkable account. We refer to a person’s contacts on these third party sites as “Friends”. When you create this linkage:
  • some of the information you provide to us from the linking of your accounts may be published on your Parkable account profile;
  • your activities on the Platform may be displayed to your Friends on the Platform and/or that third party site;
  • other Parkable users may be able to see any common Friends that you may have with them, or that you are a Friend of their Friend if applicable;
  • other Parkable users may be able to see any schools, hometowns or other groups you have in common with them as listed on your linked social networking site(s); and
  • the information you provide to us from the linking of your accounts may be stored, processed and transmitted for fraud prevention and risk assessment purposes. The publication and display of information that you provide to Parkable through this linkage is subject to your settings and authorizations on the Platform and the third party site.
  • We may distribute parts of the Platform (including your listing) for display on sites operated by Parkable’s business partners, using technologies such as HTML widgets. If and when your listings are displayed on a partner’s site, information from your public profile page may also be displayed.
  • We may allow our related entities such as our subsidiaries, and their employees, to use and process your Personal Information in the same way and to the same extent that we are permitted to under this Privacy Policy. These related entities comply with the same obligations that we have to protect your Personal Information under this Privacy Policy.
  • We may engage third party companies and individuals, who may be located outside of New Zealand, to provide services to us, including cloud-storage providers, services to help verify your identification or to conduct checks against databases such as public government databases (where legally allowed).
  • You acknowledge, consent and agree that Parkable may access, preserve and disclose your account information if required to do so by law or in a good faith belief that such access, preservation or disclosure is reasonably necessary to (a) respond to claims asserted against Parkable; (b) to comply with legal process (for example, subpoenas and warrants); (c) to enforce and administer our agreements with users, such as the Terms of Service; (d) for fraud prevention, risk assessment, investigation, customer support, product development and de-bugging purposes; or (e) to protect the rights, property or personal safety of Parkable, its users or members of the public. We will use commercially reasonable efforts to notify users about law enforcement requests for their data unless prohibited by law or by the government request, or if doing so would be futile or ineffective.
  • We may also publish, disclose and use aggregated information and non-personal information for industry analysis, demographic profiling, marketing and advertising, and other business purposes.
  • If Parkable undertakes or is involved in any merger, acquisition, reorganization, sale of assets or bankruptcy or insolvency event, then we may sell, transfer or share some or all of our assets, including your Personal Information. In this event, we will notify you before your Personal Information is transferred and becomes subject to a different privacy policy.

We may transfer, store, use and process your information, including any Personal Information, to countries outside of New Zealand.  Laws vary from jurisdiction to jurisdiction, and so the privacy laws applicable to the places where your information is transferred to or stored, used or processed in, may be different from the privacy laws applicable to the place where you are resident.  Where we transfer information to service providers and business partners located outside of New Zealand, we will take such steps as are reasonable in the circumstances to confirm that the organisations are required to protect the information in a way that, overall, provides comparable safeguards to those under this Privacy Policy. By using the Parkable services and otherwise providing us with your information, you authorise such disclosure.

Parkable will not sell your Personal Information to service partners or third party organisations.

5. YOUR PRIVACY WHEN YOU ACCESS THIRD-PARTY WEBSITES AND RESOURCES

The Platform will contain links to other websites not owned or controlled by Parkable. Parkable does not have any control over third party websites. These other websites may place their own cookies, web beacons or other files on your device, or collect and solicit Personal Information from you. They will have their own rules about the collection, use and disclosure of Personal Information. We encourage you to read the terms of use and privacy policies of the other websites that you visit.

Some portions of the Platform implement Google Maps/Earth mapping services, including Google Maps API(s). Your use of Google Maps/Earth is subject to Google’s terms of use and Google’s privacy policy, as may be amended by Google from time to time.

6. PARKABLE’S INTERACTIVE AREAS

Parkable is not liable for any information posted in interactive areas. Parkable provides interactive areas such as reviews and discussion forums to enhance the user experience and build a healthy community around our website's products and services. You acknowledge that should you participate in such interactive areas, the information you voluntarily post about yourself and third parties in such areas might be accessed, collected and used by third parties outside of Parkable. WE RECOMMEND THAT YOU DO NOT POST ANY PERSONALLY IDENTIFIABLE INFORMATION SUCH AS YOUR EMAIL ADDRESS IN OUR PUBLIC AREAS. You may not post any defamatory, obscene, slanderous, or otherwise illegal material, or any material which infringes any third-party copyrights or other intellectual property rights on any interactive areas. Violators may have their accounts terminated and legal action may be taken against them. Although we employ advanced security technology, it cannot guarantee complete security in personal websites or password-protected areas, and Parkable will not be held liable for any user's or other visitor's disclosure of personal information on Parkable or any other website or Platform operated by us.

7. SPECIAL FEATURES AND PROGRAMS

The Platform may provide a referral service that allows you to invite your friends and contacts to use the Platform. The Platform may allow your friends and contacts to write a reference for you, to be published on the Platform.

We may integrate the Platform with third party sites such as Facebook, so that you can send invitation messages or requests for references via the third party site itself. These messages will be sent by the third party site, and Parkable does not collect or retain the contact information that is used to send them.

You may also send invitation/request emails via the Platform itself, in which case we will ask you for the email addresses to send these emails to. You can type in the email addresses manually, or you can request Parkable to import the contacts in your email account address book(s). In both cases, we will use the information sent to us for the sole purpose of sending your friends and contacts a one-time email, inviting him or her to visit the Platform or to write a reference for you. With respect to referrals, we will also store the email addresses of your invitees to track if your friend joins Parkable in response to your referral.

If you request us to import your contacts, we will collect, but not store, the username and password for the email account you wish to import your contacts from. We will use this information only for the purpose of importing your contacts.

If you are allowed to join Parkable’s referral Program and you sign up for it, you will have to provide us with certain Personal Information to enable us to provide the Referral Program to you.

8. HOW TO CHANGE OR DELETE YOUR INFORMATION, OR CANCEL YOUR PARKABLE ACCOUNT

You may review, update, correct or delete the Personal Information in your Parkable account by logging in to your account. If you would like to cancel your Parkable account entirely, you can do so by logging in to your account. Any reviews, forum postings and similar materials posted by you may continue to be publicly available on the Platform in association with your first name, even after your Parkable account is cancelled.  Even after deleting your account, we may retain your Personal Information as necessary for our legitimate business interests, such as prevention of money laundering, fraud detection and prevention.  We may also retain and use your personal information to the extent necessary to comply with our legal obligations, for example, tax, legal reporting and auditing obligations.

9. KEEPING YOUR PERSONAL INFORMATION SECURE

We will use best endeavours to protect your Personal Information.  We have implemented reasonable administrative, technical, and physical security measures to protect your Personal Information against the unauthorized access, destruction or alteration of your information. However, no method of transmission over the Internet, and no method of storing electronic information, can be 100% secure. So, we cannot guarantee the absolute security of your transmissions to us and of your Personal Information that we store.

10. YOUR RIGHTS TO REVIEW AND UPDATE INFORMATION

You may request in writing copies of your Personal Information held by us. We will provide you with a copy of the Personal Information held by us as soon as practicable and in any event not more than 40 days after the request in writing. There may be a charge to access your personal data (which will not exceed $20). We may also request proof of identification to verify your access request. All requests should be addressed to our Privacy Officer, Parkable Limited, 14 McDonald Street, Morningside, Auckland, New Zealand, email us at support@parkable.co.nz.

We endeavor to keep your information accurate, complete and up to date. If your Personal Information that we hold is inaccurate, please let us know and we will make the necessary amendments, delete or block the relevant information and notify you within 40 days of your request that the relevant action has been taken.

You may also ask us to delete your personal information that we have collected directly from you.  . All requests should be addressed to our Privacy Officer, Parkable Limited, 14 McDonald Street, Morningside, Auckland, New Zealand or email us at support@parkable.co.nz. There is no charge for making such a request.

11. CHANGES TO THIS PRIVACY POLICY

We may change how we collect and then use Personal Information at any time and without prior notice, at our sole discretion.

We may change this Privacy Policy at any time. If we make material changes to the Privacy Policy, we will notify you either by posting the changed Privacy Policy on the Platform or by sending an email to you. If we let you know of changes through an email communication, then the date on which we send the email will be deemed to be the date of your receipt of that email.

It’s important that you review the changed Privacy Policy. If you do not wish to agree to the changed Privacy Policy, then we will not be able to continue providing the Platform to you, and your only option will be to stop accessing the Platform and deactivate your Parkable account.

12. RETAINING YOUR INFORMATION

We only hold your Personal Information for as long as necessary to achieve the purpose we collected it for, and in all cases for such periods as we are required to in order to comply with any relevant legislation or regulations.

13. CONTACT PARKABLE

Your opinion matters to us! If you’d like to provide feedback to us about this Privacy Policy or make a complaint about Parkable’s handling of personal information, please email our Privacy Officer at support@parkable.co.nz