Before you subscribe to a park, it's important to understand how to cancel and what cancellation means. This is Parkable's cancellation policy for subscription parks - laid out with all the nuts and bolts.
You can cancel your subscription park via the Parkable platform or contacting the Parkable support team. If cancelling via the platform simply log in to the app, go to the menu, and select 'My subscriptions'. The details of your subscription park will be listed, along with steps to follow to cancel your subscription.
When you cancel a subscription park, you retain the park for one full term from the day of cancellation. This full term will be either a week or a month, depending on the term type you selected when creating the subscription. You are charged for this final term, however if you have already paid for part of the term, you will not be charged for the same days twice. During this final term you can use the park as usual. The reason for not allowing immediate termination of subscriptions is to give our hosts time to find a new subscriber.
Here are a few examples to illustrate this in practice:
Because of this, we recommend thinking ahead about when you would need to cancel the subscription.
If you cancel a subscription and believe that there are exceptional circumstances, please contact us about the situation. It is up to our discretion whether to issue a refund, a partial refund, or no refund, as you are agreeing to our cancellation policy when you subscribe to a park. That being said, let's chat about it - we don't bite!
Just like parkers, hosts may need to unexpectedly cancel a subscription park. If this happens, we will contact you directly about the situation and help you to find an alternative subscription park. You will also get a refund for the number of days which remained in your term.
For example, if your subscription begins each Monday, and was cancelled by the host on Thursday morning, you will be refunded for the Thursday, Friday, Saturday and Sunday which you had already paid for.
If a suitable alternative cannot be found, it is at Parkable's discretion to determine whether the host is required to cover any additional cost for finding a different park.
For our hosts with subscription parks, it's also worth reading the rules for parkers. Here are some additional things for you to keep in mind about cancellations.
If you choose to cancel your subscription park, please contact Parkable directly so that we can make an alternative arrangement for your subscriber(s). Your subscriber will receive a refund for the days which remained in their paid term.
However, if you cancel a parker's subscription without exceptional circumstances, or if it is not beyond your reasonable control, please note...