From not enough to extra capacity

How NY-CREATES makes parking work through spot sharing

At a glance

Extra capacity — increased usage from 40% to 96% through space sharing meant more people could park each day
Avoided the need to lease extra offsite lots
38 tenants managed via Parkable with their parkers reserving their spaces in advance and on the day
Hundreds of spaces mapped and managed across multiple lots

About NY-CREATES

Nine buildings, thousands of people, one daily challenge

When you’re home to the epicenter of chip research, every detail matters. At NY-CREATES in Albany, New York, breakthroughs are shaping the next generation of computing and electronics.

The campus runs 24/7, bringing together global partners and researchers, and often hosts thousands of people on site. It spans more than nine buildings, with over 1.1 million square feet of office and lab space — a scale that makes even everyday essentials, like parking, a constant challenge.

Managing hundreds of parking spaces across multiple lots falls to Fuller Road Management (FRMC), contracted to oversee daily operations on NY-CREATES’ behalf. For Lisa Pajak, who leads tenant relations and parking, the pressure was always on to keep pace.

It was a full-time job for me. I had to do it for everybody, every day.

Lisa Pajak - Tenant Relations Manager - Fuller Road Management

The motivation

Complex demand, limited bandwidth

With multiple tenants, each with their own reserved spaces, NY-CREATES faced a complex parking challenge. Construction regularly reshaped which spaces were available. Tenants needed reliability, employees wanted fairness, and the property operations team was stuck managing every change by hand.

Before Parkable, the team relied on a repurposed office hoteling tool. It could handle reservations in theory, but it wasn’t built for parking. Every booking had to be managed manually, which meant hours of daily admin.

“It was a full-time job for me,” said Lisa Pajak, who oversees tenant relations and parking. “I had to do it for everybody, every day.”

The risk was clear: without a better system, parking would keep draining time, frustrating tenants, and forcing NY-CREATES to lease additional offsite lots.

The fix

Purpose built for multi-tenant management

They switched to a platform designed for multi-tenant environments like NY-CREATES. The first step was mapping the entire parking estate, capturing allocations for each tenant with the flexibility to adjust as construction shifted supply.

Instead of spreadsheets and daily manual work, parkers began reserving their own spaces directly - both on the day and in advance. Groups of tenants were onboarded in stages, while Lisa and the team focused on oversight rather than handling every booking by hand.

The real game-changer was the sharing pool. Instead of sitting empty, unused spaces could be booked by others — giving tenants and their parkers access to parking they hadn’t had before.

“The sharing pool has worked out fantastic,” Lisa said. “We ask tenants to put as many spaces in as possible, and our parking use went from 40% to 96% in some lots.”

Everybody’s now putting in their own reservations and I just oversee it. With the tenants in the system, it’s a lot less work than before — and what used to be panic is now 100% under control.

Lisa Pajak, Tenant Relations Manager, Fuller Road Management

The impact

More access, less admin, no extra lots

Today, many tenants are already on Parkable, with employees handling their own bookings and the FRMC team overseeing allocations and site management. The last few tenants are being onboarded, but what was once daily manual work is now under control. NY-CREATES has avoided leasing extra offsite lots and running extra shuttle buses, and tenants enjoy fairer, more reliable access to parking.

Parking may never stop being complex at a site this size, but it no longer holds NY-CREATES back. By mapping their lots, letting parkers book their own spaces, and opening unused spots for others to use, the team has turned a constant frustration into extra capacity. It’s proof that small shifts can free up time, ease pressure, and make room for growth — even in something as simple as parking.