Serko

Serko’s work practices changed significantly after Covid-19, with staff regularly working from home. Because Serko’s car parks are allocated to specific employees and there was no formal system for sharing allocated parks among staff, when car park ‘owners’ worked from home their parks were often left empty.

Susie Woolley, Serko’s Office Manager, called the company’s process of sharing allocated parks “manual and cumbersome”. Instead of using a system for sharing, owners of allocated car parks told colleagues that they could use their park either face to face or via private message.

Serko’s Corporate Services Manager would also get involved in sharing allocated car parks, which took four to five hours every week. In short, sharing allocated parks wasn’t as effective as it could be, and took up too much valuable time.

For Serko, the biggest benefit of using Parkable is creating a better experience for their staff. Susie Woolley says that staff appreciate being able to use the shared parks, and that knowing there’s a reserved park waiting for them at the office makes a big difference.

By making park sharing a more seamless process, Serko also saves about three hours every week on car park administration and is confident in the knowledge that they are making the most of their leased car parks.